Last Updated: July 2026
Welcome to Tawk Smart, the specialized platform for booking and renting luxury vehicles with professional chauffeurs. This Cancellation and Refund Policy explains the procedures for canceling bookings and requesting refunds to ensure transparency and protect the rights of all parties. By using the Tawk Smart website or application and completing any booking, you acknowledge and agree to the Cancellation and Refund Policy outlined below.
Booking Cancellation by the Customer:
The customer may request to cancel a booking under the following terms:
Cancellation Made Sufficiently Before the Scheduled Service Time:
- The customer may cancel the booking 48 hours or more before the scheduled service time.
- The full amount paid will be refunded, after deducting any applicable administrative or payment processing fees, if any.
Cancellation 24 to 48 Hours Before the Scheduled Service Time:
- A percentage of the booking amount may be deducted to cover operational and administrative costs already incurred by the service provider.
- The remaining balance will be refunded in accordance with the applicable payment and refund policy.
Cancellation Less Than 24 Hours Before the Scheduled Service Time:
- The customer is not entitled to a refund, in whole or in part, due to the booking commitments and advance preparations made for the service.
Customer No-Show:
If the customer fails to arrive at the agreed location and time without prior notice, or is delayed beyond the permitted waiting period:
- The booking shall be considered fulfilled.
- The customer shall not be entitled to claim a refund for any amounts paid.
Booking Cancellation by the Service Provider:
If the service provider is unable to fulfill the booking due to operational reasons or unforeseen circumstances:
- The customer will be notified as soon as possible.
- Tawk Smart will make every effort to provide a suitable alternative whenever possible.
- If no suitable alternative is available, the customer shall be entitled to a full refund of the amount paid.
Cases Eligible for Refund:
The customer may request a refund in the following cases:
- Failure to provide the service due to an error or fault on the part of the service provider.
- The booked vehicle is unavailable, and no suitable alternative is provided.
- Cancellation of the booking by the service provider without providing a suitable alternative service.
- An operational issue that prevents the service from being fully delivered.
Cases Not Eligible for Refund:
The customer shall not be entitled to a refund in the following cases:
- Providing incorrect or inaccurate information during the booking process.
- Failure to be present at the designated pickup location, or arriving late in a manner that results in the cancellation of the service.
- Requesting cancellation after the service has already commenced.
- The customer violates the Terms and Conditions or any applicable laws and regulations.
Refund Process:
- Refunds will be processed using the original payment method whenever possible.
- Refunds are typically processed within 7 to 14 business days, depending on the customer’s bank or payment service provider.
- Tawk Smart shall not be held liable for any delays caused by banks or payment service providers.
Booking Modifications:
The customer may request modifications to the booking date and details before the scheduled service time, subject to vehicle and driver availability. Additional fees may apply when modifying certain booking details.
Tawk Smart reserves the right to modify or update this Cancellation and Refund Policy at any time, as indicated by the “Last Updated” date displayed at the top of this page. Any changes will become effective immediately upon being published on the website or application.
Contact Us:
If you have any inquiries regarding cancellation or refunds, you can contact Tawk Smart’s customer service team through the official communication channels available on the website or application. All requests will be handled as quickly as possible in accordance with this policy.
Phone Number: 0 (501) 256-997
Email: info@rl-vip.com
