{"id":29798,"date":"2026-07-07T11:35:20","date_gmt":"2026-07-07T11:35:20","guid":{"rendered":"https:\/\/toqsmart.com\/shipping-and-delivery-policy\/"},"modified":"2026-07-28T14:43:07","modified_gmt":"2026-07-28T14:43:07","slug":"shipping-and-delivery-policy","status":"publish","type":"page","link":"https:\/\/toqsmart.com\/en\/shipping-and-delivery-policy\/","title":{"rendered":"Shipping and Delivery Policy"},"content":{"rendered":"\n

Last Updated: July 2026 <\/strong><\/strong><\/p>\n\n

Welcome to our luxury chauffeur-driven car rental platform. This policy explains the process of booking confirmation and service delivery to ensure a professional, transparent, and seamless experience for all parties. <\/p>\n\n

Nature of the Service:<\/strong><\/h5>\n\n

As our services are based on luxury chauffeur-driven car rentals, no physical products are shipped or delivered to the customer. For the purposes of this policy, “delivery” refers to providing the booked vehicle and driver at the location, date, and time specified by the customer when the booking is confirmed. <\/p>\n\n

Booking Confirmation:<\/strong><\/h5>\n\n

Once the booking request is completed and the applicable fees have been paid, a booking confirmation will be sent through the approved communication channels, such as email, SMS, or the application. The confirmation includes the trip details, pickup time, and the type of vehicle reserved. <\/p>\n\n

Vehicle Arrival Time:<\/strong><\/h5>\n\n

We are committed to providing the vehicle and driver at the agreed-upon time whenever possible. However, arrival times may be affected by certain circumstances beyond our control, such as: <\/p>\n\n

    \n
  • Traffic congestion.<\/li>\n\n\n\n
  • Weather conditions.<\/li>\n\n\n\n
  • Accidents or road closures.<\/li>\n\n\n\n
  • Emergency operational circumstances.<\/li>\n<\/ul>\n\n

    In the event of any delay, the customer will be notified as soon as possible. <\/p>\n\n

    Booking Modification or Cancellation:<\/strong><\/h5>\n\n

    Customers may request booking modifications or cancellations in accordance with the terms and conditions and the approved cancellation policy available on the website. Additional fees may apply for certain modifications or cancellations depending on the nature of the request and the timing of the change. <\/p>\n\n

    Customer Responsibilities:<\/strong><\/h5>\n\n

    The customer is responsible for providing accurate and correct information when making a booking, including: <\/p>\n\n

      \n
    • Pickup location.<\/li>\n\n\n\n
    • Service time.<\/li>\n\n\n\n
    • Contact details.<\/li>\n\n\n\n
    • Any special requirements related to the trip.<\/li>\n<\/ul>\n\n

      The website shall not be held responsible for any delay or failure to provide the service resulting from inaccurate or incomplete information provided by the customer.<\/p>\n\n

      Contact Us:<\/strong><\/h5>\n\n

      For inquiries regarding bookings, service schedules, or any other questions, you may contact our Customer Service team through the official communication channels available on the website. <\/p>\n\n

      Phone Number: 0 (501) 256-997 <\/p>\n\n

      Email: info@rl-vip.com<\/p>\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

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